Privacy Policy

Vibewatch (“we,” “us,” or “our”) provides AI-powered community sentiment analytics for teams. This Privacy Policy explains how we collect, use, store, and share information when you use our service at vibewatch.io and app.vibewatch.io.

Information We Collect

Community Data

When you connect a platform (Discord, Telegram, X, Reddit, Bluesky, Nostr, Lens Protocol, GitHub Discussions, YouTube, Farcaster, Snapshot, or Discourse), we collect publicly available messages and posts from the channels and search terms you configure. For private channels (Discord, Telegram), we only access channels where you have explicitly granted our bot or integration permission. We do not collect direct messages between users.

Account Information

We collect your name, email address, and authentication credentials through our authentication provider, Clerk. If you sign in with a third-party provider (e.g., Google), we receive basic profile information from that provider.

Payment Information

Payment processing is handled entirely by Stripe. We do not store credit card numbers or bank account details on our servers. We retain your Stripe customer ID and subscription status to manage your plan.

Usage Data

We collect standard usage data including pages visited, features used, error logs, and performance metrics. We use Sentry for error monitoring, which may capture technical context (browser type, OS, stack traces) when errors occur. We do not collect personally identifiable information through error monitoring.

How We Use Your Information

• AI Sentiment Analysis:Community messages are sent to Anthropic's Claude API for sentiment scoring and language detection. Messages are processed per-request and are not used to train AI models.
• Report Generation: We aggregate and summarize community activity into weekly reports, delivered via Slack, email, or Notion based on your configuration.
• Service Improvement: We use aggregated, non-identifiable usage patterns to improve our product.
• Communications: We send transactional emails (report notifications, trial reminders, team invitations) through Resend. You can manage email preferences in your account settings.

Third-Party Services

We use the following third-party services to operate Vibewatch:

• Anthropic — AI processing (sentiment scoring, report summaries)
• Stripe — Payment processing and subscription management
• Clerk — Authentication and user management
• Resend — Transactional email delivery
• Sentry — Error monitoring and performance tracking
• Cloudflare — DNS, CDN, and backup storage
• Railway — Infrastructure hosting
• Vercel — Frontend hosting
• CoinGecko — Cryptocurrency market data
• Slack, Discord, Notion — Report delivery (when configured by you)

Each service operates under its own privacy policy. We only share the minimum data required for each service to function.

Data Retention

Community message data is retained based on your subscription plan: 4 months for Solo plans and 13 months for Team plans. Enterprise retention is customizable. Older messages are automatically deleted through our daily cleanup process.

System logs and API usage records are retained for 7 days. Database backups are retained for 30 days.

When you delete your organization, all associated data (messages, integrations, reports, member records) is permanently deleted immediately.

Data Security

We take reasonable measures to protect your data:

• All platform credentials and API tokens are encrypted at rest using Fernet symmetric encryption
• All connections use HTTPS/TLS encryption in transit
• Database access is restricted to application services only (no external connections)
• We follow security best practices including CORS restrictions, rate limiting, CSRF protection, and security headers

Your Rights

You have the right to:

• Access the data we hold about you and your organization
• Correct inaccurate information in your account
• Delete your organization and all associated data at any time from your settings page
• Disconnect any platform integration, immediately stopping data collection from that source

To exercise these rights or request a data export, contact us at support@vibewatch.io.

API Access

Certain subscription plans allow you to enable read-only API access to your organization's sentiment data for use with external tools and AI assistants. API access is scoped exclusively to your organization's data and is subject to rate limits and our acceptable use policy. You control whether API access is enabled and can revoke API keys at any time from your settings.

Data Location

Your data is stored on servers located in the United States. By using Vibewatch, you consent to the transfer and storage of your data in the United States, which may have different data protection laws than your country of residence.

International Users

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, you may have additional rights under applicable legislation such as the GDPR or CCPA. These may include the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing activities.

To exercise any of these rights, contact us at support@vibewatch.io. We will respond to your request within 30 days.

Cookies

We use only essential cookies required for authentication (managed by Clerk). We do not use advertising cookies, tracking pixels, or third-party analytics cookies.

Children's Privacy

Vibewatch is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our service. Your continued use of Vibewatch after changes take effect constitutes acceptance of the updated policy.

Contact

If you have questions about this Privacy Policy or our data practices, contact us at support@vibewatch.io.